SHIPPING POLICY
Last updated: August 24, 2026
Thank you for shopping with Essence Mystics. We aim to process and deliver your orders safely and efficiently throughout Pakistan.
1. ORDER PROCESSING
Orders are processed after they are successfully placed and confirmed.
Orders received on weekends, public holidays, or outside normal working hours may be processed on the next business day.
Once your order has been prepared for dispatch, you may receive an order or shipping confirmation through the contact information provided during checkout.
2. SHIPPING LOCATIONS
Essence Mystics currently delivers to locations across Pakistan, subject to courier service availability.
Some remote or restricted areas may require additional delivery time or may not be serviceable by our courier partners.
3. ESTIMATED DELIVERY TIME
Delivery times may vary depending on:
• Your location
• Courier availability
• Public holidays
• Weather conditions
• High-volume sale periods
• Other circumstances beyond our reasonable control
Any delivery timeframe provided is an estimate and is not a guaranteed delivery date.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout or communicated as part of the order process.
From time to time, Essence Mystics may offer free shipping as part of a promotional campaign. Such offers may be subject to specific terms, locations, products, or promotional periods.
5. ORDER CONFIRMATION
Customers are responsible for providing complete and accurate information when placing an order, including:
• Full name
• Active phone number
• Complete delivery address
• City and area information
• Any additional delivery instructions where necessary
Incorrect or incomplete information may result in delivery delays or the return of the shipment.
6. ORDER TRACKING
Where tracking information is available, it may be shared with you after your order has been dispatched.
Tracking updates are provided by the courier company and may occasionally take some time to appear in their system.
7. DELIVERY ATTEMPTS
Courier companies may contact you before or during delivery.
Please ensure that your phone number remains active and that someone is available to receive the parcel.
If delivery is unsuccessful due to an incorrect address, unavailable recipient, unanswered phone calls, or refusal to accept the parcel, the order may be returned to us.
8. DELAYED SHIPMENTS
While we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, weather, public holidays, security conditions, remote locations, or other circumstances beyond our control.
If your shipment appears to be unusually delayed, please contact us so we can assist you in checking its status.
9. DAMAGED OR INCORRECT ORDERS
Please inspect your parcel after receiving it.
If you receive:
• An incorrect product
• A damaged product
• A leaking product
• A product damaged during delivery
please contact Essence Mystics as soon as possible and provide your order details along with clear photos or videos of the parcel and product.
Claims will be reviewed according to our applicable return, refund, or replacement policy.
10. OPENING PARCELS BEFORE PAYMENT
Whether a parcel can be opened before payment or acceptance depends on the courier service and the delivery method available for your order.
Please do not assume that open-parcel inspection is available unless specifically confirmed by Essence Mystics.
11. CASH ON DELIVERY
Where Cash on Delivery (COD) is available, customers are requested to place genuine orders only and ensure someone is available to receive and pay for the shipment.
Repeated refusal of confirmed COD orders may affect the availability of COD for future orders.
12. ADDRESS CHANGES
If you need to change your delivery address after placing an order, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change its delivery address.
13. ORDER CANCELLATION
If you wish to cancel an order, please contact us before the order is dispatched.
Once a shipment has been handed over to the courier, cancellation may no longer be possible.
14. COURIER RESPONSIBILITY
We work with third-party courier providers to deliver orders.
Once a parcel has been dispatched, certain aspects of transportation and delivery are handled by the courier company. However, Essence Mystics will make reasonable efforts to assist customers where delivery issues arise.
15. CONTACT US
If you have questions regarding shipping, delivery, or your order, please contact Essence Mystics through the contact information available on our website.
Website:
https://essencemystics.online