PRIVACY POLICY
Last updated: August 24, 2026
At Essence Mystics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or use our services.
1. INFORMATION WE COLLECT
When you use our website, we may collect information such as:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• IP address
• Browser and device information
• Website usage and interaction data
• Information you provide through contact forms, reviews, or customer support
Payment information may be processed securely by third-party payment providers. Essence Mystics does not directly store complete payment card details where payment processing is handled by an external provider.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Respond to your enquiries
• Manage returns, refunds, or order issues
• Improve our website, products, and customer experience
• Prevent fraud and protect our website
• Send promotional emails or marketing communications where permitted
• Measure website and marketing performance
• Comply with applicable legal requirements
3. SHOPIFY
Our online store is powered by Shopify.
Shopify may process certain personal information on our behalf in order to provide website hosting, checkout, order management, analytics, security, and other e-commerce services.
Your information may therefore be processed through Shopify's systems in accordance with Shopify's own privacy practices.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Keep the website functioning correctly
• Remember customer preferences
• Understand website usage
• Improve website performance
• Measure advertising effectiveness
• Provide relevant marketing content
Some cookies may be placed by third-party services such as Shopify, analytics providers, advertising platforms, or social media services.
You may control or disable cookies through your browser settings where available. Disabling certain cookies may affect website functionality.
5. MARKETING AND ANALYTICS
We may use analytics and advertising tools to understand how visitors interact with our website and to improve our marketing.
Depending on the services enabled on our store, this may include platforms such as:
• Google Analytics
• Meta / Facebook
• Instagram
• TikTok
• Shopify analytics
These providers may collect device, browser, IP address, cookie, and interaction information in accordance with their own privacy policies.
6. HOW WE SHARE INFORMATION
We may share personal information with trusted service providers when reasonably necessary to operate our business, including:
• Shopify
• Payment processors
• Shipping and courier companies
• Website and hosting service providers
• Email and communication providers
• Analytics providers
• Advertising platforms
• Professional advisers where required
We may also disclose information where required by law, regulation, legal process, or to protect our rights, customers, or business.
7. ORDER AND DELIVERY INFORMATION
When you place an order, relevant information such as your name, phone number, delivery address, and order details may be shared with courier or delivery partners for the purpose of completing your delivery.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer service, accounting, fraud prevention, and legal obligations.
9. DATA SECURITY
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
10. YOUR RIGHTS AND CHOICES
Depending on applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for marketing communications
• Unsubscribe from promotional emails
• Ask questions about how your information is being used
Requests may be subject to applicable legal, security, accounting, or record-keeping requirements.
11. EMAIL MARKETING
If you subscribe to our newsletter or promotional communications, we may send you product updates, offers, and brand news.
You may unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Essence Mystics is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. CHILDREN'S PRIVACY
Our website and products are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.
The latest version will always be published on this page with an updated revision date.
15. CONTACT US
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Essence Mystics through the contact information provided on our website.
Website:
https://essencemystics.online